Important Info & Frequently Asked Questions

Q: What should I know before my appointment?
A: For the best and longest lasting lashes, please come in without any make-up on, a clean face. You will need to be able to keep your eyes free of moisture for 24 hours after your appointment, so please schedule accordingly. For your safety, we ask that you be sure to let your stylist know of anything that may cause skin/eye irritation or discomfort laying down. Please arrive 10 minutes prior to your appointment time when possible. For your conveniece, you can also take a look at our Policies and Aftercare above or contact us for any other information.

Q: How long will my extensions last?
A: With proper care, lashes will generally last 3 weeks before needing a fill-in. Many things can contribute to faster lash loss. It is very important to follow aftercare instructions and let us know if you have any specific questions. It is normal for a small area to thin out sooner that the rest of our lashes, please give us a call for touch-up options and pricing if this happens.

Q: Should I tip my stylist?
A: While tipping is greatly appreciated by your stylist, it is not required.

Q: Can I come to Wink if I've had my extensions done elsewhere?
A: Yes! regardless of where you've had your lashes done in the past, you can come to us for any of our services! We can do fill-ins, removals, and even corrective work. Please be aware that improper application can cause corrections or removals to be uncomfortable. If you have specific questions or concerns regarding your current extensions from other salons or artists, feel free to give us a call!

Q: I'm ready to remove my lashes, what should I do?
A: Improper removal can be uncomfortable and damaging to your natural lashes. DO NOT cut or tweeze your extensions. If you decide to take a break or remove your extensions, protect your natural lashes and come in for a removal!

Q: What type of lashes and/or adhesive is used?
A: Synthetic mink lashes are our most common, however silk and natural mink are both available in classic extensions upon request. We use professional strength, medical grade adhesives on all extensions. As our glue and tape used during application may cause irritation, we do offer more sensitive formulas if needed. An adhesive patch test is recommended 24 hours prior to your service and we ask that you please let us know of any specific allergies or sensitivities.

Q: How long should I expect my appointment to last?
A: Full sets may take up to 2 hours for classic lashes and 2 hours and 15 minutes for volume. Fill-ins may take up to an hour and a half for classic lashes and an hour and 45 minutes for volume.

Q: Can I wear make-up with my extensions?
A: Yes, though make-up can cause your lashes to fall out sooner that expected. You can use powder shadows (NO CREAMY SHADOWS) and NO OIL at any time on or around the extensions. Oil breaks down glue. Everything you use must be water based. Wink sells mascara and eyeliner that are both made for extensions and the only eye make-up we recommend. It's the same brand as the lashes and the glue and is completely safe, especially since eye liner has a way of settling down around the base of the lashes and is hard to remove. For more specific details on care and maintenance of your lashes, take a look at our "Aftercare Instructions" at the top of this page, ask your stylist or give us a call!

Q: What is the cancellation policy?
A: If you need to cancel or reschedule, we ask that you do so by 5pm the day prior to your appointment. A $50 late cancellation fee will be charged for appointments cancelled or rescheduled after 5pm. If you do not show up for your appointment and do not contact us to cancel or reschedule, you will be charged the full price of your service.

Q: What qualifications do lash artists have?
A: Lash artists must be either licensed cosmetologists or aesteticians in the state of Tennessee. During or after beauty school, stylists can attend a variety of independant certification programs.

Are you a lash artist interested in joining the Wink family? Download an application below and email to apply!